Refund policy

  • Last Updated: June 7, 2025

    Thank you for shopping at Annasglry. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return the item(s) for a refund or store credit subject to the following terms:

    Return Eligibility

    • Items must be returned within 30 days of the order date to be eligible for a refund or store credit.
    • Returned items must be unworn, unwashed, unaltered, and with original tags attached.
    • Shoes must be returned in their original shoe box (do not affix the return label directly to the shoe box; use a secondary packaging box).
    • Final Sale items (marked as such at checkout) are not eligible for return or refund.

    Non‑Returnable Items

    These items are final sale and cannot be returned:

    • Accessories (belts, hats, jewelry, scarves, etc.)
    • Bodysuits, swimwear
    • Any product marked “FINAL SALE” on the site

    Return Process

    To initiate a return:

    1. Visit our returns portal: [returns.annasglry.com] (需根据实际网址填写)
    2. Enter your order number & email to generate a prepaid return label.
    3. Print and attach the label to your package and ship via the designated carrier.

    Return Label Fee:
    A standard return label fee ($10) will be deducted from your refund unless you choose to ship using your own carrier (in which case the fee will not be deducted).

    Refund Method

    • Refunds will be issued to the original payment method within 5–14 business days after we receive your returned items.
    • If the original payment method cannot be refunded (e.g., gift card), a store credit will be issued.

    Exchange Policy

    Currently, we do not offer direct size/color exchanges online. You may return eligible items for a refund and place a new order for the desired item.

    Damaged or Incorrect Items

    If your item arrives damaged or incorrect, please contact us immediately at info@annasglry.com with your order number and photos of the item and packaging.